Frequently Asked Questions
Product Returns / Exchanges
Can I return my products?
Due to the nature of our products and the sensitivity of our current climate, we are unable to accept returns and cannot offer exchanges or refunds at this time.
Face Mask Do's & Dont's
How to care for cloth masks?
How to wear cloth face mask?
What are the benefits of wearing cloth masks?
CDC recommends that people wear cloth face coverings in public settings and when around people who don’t live in your household, especially when other social distancing measures are difficult to maintain.
Cloth face coverings may help prevent people who have COVID-19 from spreading the virus to others.
Cloth face coverings are most likely to reduce the spread of COVID-19 when they are widely used by people in public settings.
Cloth face coverings should NOT be worn by children under the age of 2 or anyone who has trouble breathing, is unconscious, incapacitated, or otherwise unable to remove the mask without assistance.
Who should wear face mask?
CDC recommends all people 2 years of age and older wear a cloth face covering in public settings and when around people who don’t live in your household, especially when other social distancing measures are difficult to maintain.
COVID-19 can be spread by people who do not have symptoms and do not know that they are infected. That’s why it’s important for everyone to wear cloth face coverings in public settings and practice social distancing (staying at least 6 feet away from other people).
While cloth face coverings are strongly encouraged to reduce the spread of COVID-19, CDC recognizes there are specific instances when wearing a cloth face covering may not be feasible. In these instances, adaptations and alternatives should be considered whenever possible (see below for examples).
PEOPLE WHO KNOW OR THINK THEY HAVE COVID-19
If you are sick with COVID-19 or think you might have COVID-19, do not visit public areas. Stay home except to get medical care. As much as possible stay in a specific room and away from other people and pets in your home. If you need to be around other people or animals, wear a cloth face covering (including in your home).
The cloth face covering helps prevent a person who is sick from spreading the virus to others. It helps keep respiratory droplets contained and from reaching other people.
CAREGIVERS OF PEOPLE WITH COVID-19
Those caring for someone who is sick with COVID-19 at home or in a non-healthcare setting may also wear a cloth face covering. However, the protective effects—how well the cloth face covering protects healthy people from breathing in the virus—are unknown. To prevent getting sick, caregivers should also continue to practice everyday preventive actions: avoid close contact as much as possible, clean hands often; avoid touching your eyes, nose, and mouth with unwashed hands; and frequently clean and disinfect surfaces.
Who should not wear a cloth face mask?
Cloth face coverings should not be worn by:
Children younger than 2 years old
Anyone who has trouble breathing
Anyone who is unconscious, incapacitated, or otherwise unable to remove the cloth face covering without assistance
Shipping & Handling
In most cases, products are shipped within -7 days of order placement. However; due to increased mask mandates and high demand due to COVID-19, order processing times may fluctuate.
Rest assured, our team is working as fast as we can to get your essentials to you as quickly as possible.
I think my package was lost in the mail.
If you believe your package to have been lost in the mail, please do the following:
1). Contact your local post office. Due to COVID-19, deliveries may take longer than normal.
2). Email your concerns to: firstname.lastname@example.org. Please be sure to include your tracking number. We will try our best to track down your package and provide resolution.